Terms of service
In accordance with Article 12 of the Law of the Republic of Latvia on the Protection of Consumer Rights, the Buyer can exercise the right of refusal and unilaterally withdraw from the distance agreement and return the goods purchased in the online store to the Seller.
The term for exercising the right of refusal is calculated from the day the Buyer receives the goods or part thereof (goods).
The buyer cannot exercise the right of withdrawal if:
- The product is damaged and has clear signs of use;
- the original packaging of product is damaged, which is considered an integral part of the product;
- Products ordered cannot be returned for reasons of hygiene and health, they are perishable or can be used quickly.
The sixth part of Article 12 of the Law of the Republic of Latvia on Consumer Rights Protection states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right to refuse”. The Seller reserves the right to deny the Buyer the right to withdraw or withhold compensation in case of product damage, careless handling of the product during use or failure to follow instructions, if the original packaging of the product is lost or its packaging is significantly damaged.
The returned item cannot be used, it must be in its original packaging, packaging and labeling must not be damaged. The returned product must be free of stains.
Procedure for exercising the refusal rights
The Buyer has the right to withdraw from this Agreement within 14 (fourteen) days, counting from the date of transfer of the goods to the Buyer or a person chosen by him.
To exercise the right of withdrawal, you must send a request to the Seller by writing to email@example.com.
To comply with the term of the right of withdrawal, it is sufficient that a notice of the exercise of the right to withdraw is sent before the expiration of the right to withdraw.
The Seller undertakes to return the payments received for the goods no later than 14 days from the date of the return of the goods to the Seller. The return costs are borne by the Buyer.
The Buyer must return the goods to the Seller without delay and in any case no later than 14 days from the date of the Buyer's notification of the decision to withdraw from the Agreement. The buyer is responsible for reducing the value of the goods if the goods were used for another not mentioned purposes.
Product images viewed in the online store may differ slightly from the product offered. To clarify the characteristics of the product or to avoid misunderstandings related to its order, please contact the Seller by writing to e-mail:
If the goods are delivered to the Buyer with a delay or not delivered due to the fault of the Buyer or circumstances depending on the Buyer, the Seller is not responsible for the delivery time.
If access to the online store or placing an order in the online store is impossible or difficult for technical reasons or reasons beyond the control of the Seller, the Seller is not responsible for any losses of the Buyer or third parties.
The Seller is not responsible for the consequences if, due to the peculiarities of the Buyer's computer or monitor, the image of the goods of the online store displayed on the Buyer's computer monitor in any way differs from the appearance of the goods in nature.
Product descriptions are based on product information provided by manufacturers, descriptions and images are informative and are subjects to operational changes. The set or parameters of product can be adjusted in accordance with the changes indicated by the manufacturers.
The buyer can find out the exact information about whether the product of interest is in stock by looking at the current stock balance next to each product. If the product selected by the Buyer is no longer available, the Seller will offer to replace it with an equivalent product or receive it after the next delivery of the product.