What personal data do we process?
Personal data is any information that directly or indirectly relates to an identified or identifiable person. When you visit our online store, make a purchase or contact us, we process the following personal data about you: name, telephone number, email address, residential address, Omniva parcel address of your choice, as well as any other information that you voluntarily provide to us.
For what purposes do we process your personal data?
Personal data is processed in order to ensure a successful purchase in our online store and its completion, which includes the delivery of goods to the delivery address of your choice or the delivery of goods in our store.
To achieve this, we collect and process information about your identity, shipping address and billing information that is necessary to facilitate the delivery and delivery of the product to the customer who purchased the product. In turn, in order to make a purchase, you need to process data related to payments. The described processing of personal data is carried out on the basis of a legal basis - the sighning and execution of an agreement.
In addition to fulfilling the contract, we provide the opportunity to contact us and ask questions or leave feedback about us or our products. In this way, the data can be processed to deal with complaints and objections. In order to process your response and process your application, we process the information received, as well as the email address and telephone number that you use. The basis of such data processing is a mutual legitimate interest in providing you with support and answers to your questions, as well as in finding a solution in case of complaints and objections.
In addition, we will be happy to send you news about our products and services, as well as other marketing information. If you have purchased products from us, your email address may be used to send information about other similar products.
This processing is based on our legitimate interest in promoting the sale of our products, but you can in any case refuse to receive such information and to process the personal data associated with it. If you are not our client, you have the opportunity to apply for newsletter by giving your consent in our online store. You have the option to withdraw your consent or opt out of further marketing communications at any time by writing us to email@example.com. or by exercising the refusal right in the email you received.
We ensure data security
We use reasonable organizational and technological measures to protect your data from unauthorized disclosure, use or alteration.
Personal data storage period
We store and process your personal data for as long as it is necessary to achieve the purposes of processing, unless longer storage is specified or permitted by applicable law or your prior consent to processing has not been revoked.
Recipients of personal data
To ensure the provision of services and our activities, we may transfer your personal data:
- Payment service providers who make payments in our online store;
- Technical support of the online store, ensuring the operation of the online store;
- Delivery service providers;
- IT solution providers, such as an email service provider.
These service providers may be personal data processors that we use to process personal data on our behalf.
Your rights regarding the processing of personal data
In accordance with the General Data Protection Regulation, you have the right to access your personal data stored by us, to request correction, deletion, restriction of processing, revocation of prior consent, as well as the right to data portability.
To find out what data we process about you and to exercise your other rights as a data subject, you must send an electronically signed statement to the email address: firstname.lastname@example.org.
You have the right to lodge a complaint if you believe that your personal data is not processed in accordance with the requirements of regulatory enactments: State Data Inspectorate, website: www.dvi.gov.lv, address: Blaumanya street 11 / 13-15, Riga, LV-1011, phone: 67223131, e-mail: email@example.com.
If you have any questions about the processing of your personal data, please contact us by writing to the e-mail address: firstname.lastname@example.org, or by writing us to the address: Riga, Salnas street 21 - 134, LV-1021.